Biogen Privacy Policy – Australia and New Zealand

We are committed to respecting your privacy and we understand how important it is to use and protect any individual’s Personal Information according to the highest ethical and regulatory standards. A person's health, health interests, and healthcare are particularly private and sensitive and we know that you may have concerns about sharing information with us.

We urge you to read this Privacy Policy to learn more about the policies and practices that Biogen Australia Pty Ltd and Biogen NZ Biopharma Limited (collectively “Biogen”) have developed to safeguard personal information, to manage our relationships with the third parties who may have access to personal information, and to comply with all applicable Australian and New Zealand privacy laws, referred to collectively as the “Privacy Laws”. Users will also find information about how to contact us to update personal information or express concerns about how we process your personal information.


As part of our day-to-day business operations, and from our interactions with you, Biogen may collect personal information about you. The personal information we collect is limited to information related to and needed for the conduct of our operations and/or fulfil commitments to you and fulfil our legal obligations. Biogen may be able to provide individuals with the option of not identifying themselves, or using a pseudonym when entering transactions when it is lawful and practicable to do so. However, we will not always be able to do this and in such cases, if you do not provide personal information, Biogen may not be able to provide services or information to you, or enter commercial engagements with you. We may have access to the following categories of personal information about you and only some of this information is Personally Identifiable Information that could identify you directly, but each category may offer some information about your interests and activities that could be used to make inferences about you.


  • Biographic or commercial profile. As part of our interaction with you we may be required to collect personal information about you in order to provide you with services or information you request, or in order to facilitate commercial engagements with you. This personal information may be collected directly from you through your interactions with our company, through services and content, including online, that we make available to you, or as result of services or other input you provide to our companies. Such information may include: name, age, contact details, employment history, education history including qualifications, occupation, or business details including areas of specialisation.

  • Sensitive personal information. Biogen avoids collecting sensitive personal information. However, in rare instances such as facilitating access to patient support offerings, Biogen may need to collect sensitive personal information including medical health, lifestyle and medical treatment requirements including current medications.


We have access to the following types of information about you, when you visit this Site:

  • Site registration. Biogen has constructed this Site so that you may visit us and review information about the services and products we offer without revealing your identity or volunteering any personally identifying information. If you choose to register to use Biogen features and services, either as a consumer or a healthcare professional, we will collect "personally identifying information" from you, such as that indicated above. When this information is combined with any information on your health or medical status, we refer to the resulting information as "health-related personal information."

  • IP address. We record the Internet Protocol (IP) address of your computer when you visit the Site. The IP address does not identify you personally, but it allows us to maintain communications with you as you move about the Site.

  • Cookies. We also collect information about your use of the Site through cookies and similar technology. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep track of your interests and preferences and recognise you as a return visitor to the Site. Cookie technology allows us to collect "clickstream" data, which is not personally identifying information, but which reflects your activities on the Site, including your interest in certain healthcare conditions. A cookie does not collect or keep your name or other personal identifying information, but when you revisit the Site the cookie allows us to bring you the content and features likely to be of greatest interest to you based on your previous activities on the Site.


  • Limitation. Biogen will only collect personal information about you that is necessary for one or more of our legitimate business purposes, or is required by law. In addition, Biogen will only collect personal information by lawful and fair means and not in an unreasonably intrusive manner.

  • Purpose. When Biogen collects your personal information we will take reasonable steps to advise you of what personal information we are collecting, the purposes for which we are collecting the information and will use such information only for stated primary or related secondary purposes. Such purposes may include monitoring our regulatory compliance, compiling profiles and personal information about you in order to identify suitable education/awareness programs, or suitable opportunities to collaborate with you or obtain services from you. In the case of healthcare professionals, such purposes may include sending you promotional material or newsletters from time to time, that we think may be of interest to you but we will provide you with an option not to continue to receive such information.

  • Disclosure. Biogen will advise you of the organisations (or types of organisations) to which we may normally disclose that personal information, and we will provide you with contact information in the event you would like access to your personal information we hold about you or need to update your personal information or preferences. Biogen will not disclose your personal information except in accordance with this Policy, if required by law, to fulfil a contract with you, or where we otherwise have your express consent.

  • Law enforcement. In certain circumstances, we may be called upon to release your personal information or sensitive/health-related personal information in response to a court order, subpoena, search warrant, law, or regulation. We plan to cooperate in responding to such requests, taking appropriate measures to ensure that the requester understands the sensitive nature of the personal information and/or health-related personal information that they may receive. We also reserve the right to cooperate with law enforcement authorities in investigating and prosecuting users who violate our rules or engage in behaviour that is illegal or harmful to individuals or the personal information we are responsible for.

  • Product reports. If you contact us regarding your experience in using one of our products, we may use the information you provide as necessary in submitting complaint or adverse event reports to local and international health or pharmaceutical regulators, and as otherwise required of us by law. We also may use the information to contact the prescribing physician to follow up regarding an unexpected event involving use of our product.


We use the information about your use of the services and activities on the Site to monitor user traffic patterns and try to analyse what our users prefer so that we can design better services and activities for you. The personally identifying information and health-related personal information that you provide online may be used to create customised offers, information, and services tailored to your interests and preferences.
Personally Identifying Information. You do not have to register to use most of the information and services available for consumers on the Site. If you choose to register, we will use the personally identifying information you give us to send you an email confirming your registration with the Site and to respond to questions from you.
IP Address. In addition to using the IP address of your computer to maintain communications with you as you move about the Site, we also may use your IP address to personalise content provided on the Site. We retain IP addresses, and we may retain them together with personally identifying information.
Cookies. We use the data we obtain through the use of cookies to customise your Site experience by anticipating the information and services that may be of interest to you. We also analyse the information collected with cookie technology to help us improve the functioning of the Site by monitoring traffic in popular areas and to modify the services and information we provide to meet customer demand. We will link the clickstream data available to us through the use of cookies to the personally identifying information and health-related personal information that you may choose to provide elsewhere on the Site. We use the information we collect through the use of cookies for our business purposes, including operation of the Site, as well as research and product analyses to help us better develop and market our products. We do not allow other sites or third parties to use our cookies for their own purposes or to place their own cookies on your computer when you access services through the Site.
Vendors and Suppliers. We may from time to time have relationships with different vendors and suppliers who help us design and maintain our systems and our computer security, respond to email and customer enquiries, and create special promotions. We will not authorise our vendors and suppliers to use our customer information for any purpose not related to our business.


We may use third parties to provide services and information and we may provide some co-branded services in partnership with others. We also may use third parties to host and analyse data collected in the course of our normal business operations or on this Site. We may disclose your data to the extent that we reasonably believe it is publicly available to third-parties providing open-source data services (containing publicly available information) for the purpose of ensuring that your information remains up to date. We will not disclose your personally identifying information or sensitive health-related personal information to anyone other than our employees and those third parties with whom we have a business relationship. If we allow a third party contractor to have access to your personal information or sensitive health-related personal information, they will only be permitted to take it or use it for purposes that are consistent with this Privacy Policy. We pledge that we will not disclose or sell your personal information or sensitive health-related personal information, to an unrelated third party without your express permission or otherwise in accordance with this Privacy Policy, except that we may partner with other companies to provide you with content or services on a joint or "co-branded" basis. At a co-branded site you will see both the Biogen logo and the logo of the co-branded partner displayed on your screen. To access the services available on a co-branded site you may have to complete an online registration form, and this registration information may be shared with our co-branded partners. You should read the individual privacy policies of the co-branded sites, as these may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site. Remember, you may always opt-out of sharing your information with a partner site by choosing not to use the service or content provided by the co-branded site.


  • Links to other sites. Biogen websites may also feature links to websites that we believe you might find useful and informative. Please be aware, however, that, other than the websites controlled by Biogen, we do not endorse or recommend these sites' content or services, and we are not responsible for the privacy practices of these other sites. We encourage you to be aware of and read the Privacy Policy of each site you visit. Remember, the statements in this Privacy Policy apply solely to information collected by Biogen.

  • Advertisers. We do not permit advertisers to display their advertisements at the Site, and we will not permit third party advertising servers to use cookies to collect information from users at the Site.


We do not disclose an individual's personal data to third parties, except according to applicable Privacy Laws and when one or more of the following conditions is true:

  • We have the individual's permission to make the disclosure
  • The disclosure is required by law, legal process or mandatory professional standards
  • The disclosure is reasonably related to the sale or other disposition of all or part of our business
  • We reasonably believe that the information in question is publicly available
  • The disclosure is reasonably necessary for the establishment of legal claims
  • The disclosure is to another Biogen entity or to persons or entities providing services on our or the individual's behalf (each a "transferee"), consistent with the purpose for which the information was obtained, if the transferee, with respect to the information in question:
    • is subject to law providing an adequate level of privacy protection; or
    • has agreed to provide an adequate level of privacy protection.

Permitted transfers of personal data, either to third parties or within Biogen, include the transfer of data from one jurisdiction to another, and may include transfers to and from Australia, New Zealand, the United States, EEA and Singapore. Because privacy laws vary from one jurisdiction to another, personal data may be transferred to a jurisdiction where the laws provide different protection than the jurisdiction in which the data originated. In such cases, we will take appropriate measures to protect personal data in accordance with this Privacy Policy and Privacy Laws.


  • Opt-in. When you access any interactive tool or service on the Site, you will be asked to affirmatively choose ("opt-in") to provide the requested information. You may always choose not to provide the requested information.

  • Receive Email. You may elect to receive email updates about developments regarding Biogen. If you decide, at any later time, that you no longer wish to receive these emails you may unsubscribe to any such contact list by using the “Unsubscribe” links within the electronic communication channel, or by sending an email entitled “Unsubscribe” to

  • Accept Cookies. Your browser software can be set to reject all cookies, but if you reject our cookies certain of the functions and conveniences of the Site may not work properly.

  • Access/Review/Update Personal Information. If an individual becomes aware that personal information and/or sensitive health-related personal information we maintain about them is inaccurate, incomplete, misleading, irrelevant or out of date, or if an individual would like to access, update or review his or her information, the individual may contact us using the contact information below. Biogen will attempt to provide the requested information or make requested changes to the extent allowable by applicable Privacy Laws. In any event, we will respond to you as soon as reasonably possible, to advise you of the outcome of your request.

  • Remove Personal Information. You may request the removal of previously provided personal information and/or sensitive health-related personal information at any time using the contact information below. Please be aware that we may not comply with a consumer's request to amend or remove information that was provided to Biogen by a healthcare professional or a consumer regarding an adverse drug event or if the information is otherwise required to be retained by law.

  • Deletion Policy. The information that you provide to us is stored in servers that are operated and maintained by Biogen and third parties under contract with Biogen. Site users should be aware that it is not technologically possible to remove from our servers each and every record of the information you have provided to Biogen. The need to back-up our systems to protect information from inadvertent loss means that a copy of information about you or your health-related interests may exist in a non-erasable form that will be difficult or impossible for us to specifically locate. Nevertheless, we commit that upon receiving your request, to the extent allowed by applicable Privacy Law, Biogen will delete all personal Information and/or sensitive health-related personal information stored in our systems or readily searchable media. In addition, we will use commercially reasonable efforts, except where restricted by law, not to retrieve or disclose any personal information and/or sensitive health-related personal information stored in a non-erasable format after receiving your request for removal.


We want your personal information and sensitive health-related personal information to remain as secure as is reasonably possible.

  • Data security. We employ various physical, electronic, and procedural measures, including education and training of our personnel, designed to provide personal information with the highest reasonable protection possible from loss, misuse or unauthorised access, disclosure, alteration or destruction. The security measures we use to protect all personal information and/or sensitive health-related personal information are designed to meet or exceed industry standards to prevent intruders from gaining access. Although we will make reasonable efforts to protect personally identifying information and/or health-related personal information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk that an unauthorised third party could intercept an Internet transmission, or that thieves will find a way to thwart our security systems.

  • Data encryption. We use encryption practices to help ensure the integrity and privacy of some of the personal information and sensitive health-related personal information you provide to us. Personal information that is collected or displayed through any Biogen controlled website is protected in transit by standard encryption processes.


If you have any concerns or complaints about the manner in which your personal information has been collected or handled by Biogen, or any queries in regard to this Privacy Policy or would like to advise us in respect to your choices as outlined above, please contact us using the following options:

You can email us at:

You can also write to the following address:

The Privacy Officer
Biogen Australia Pty Ltd
PO Box 380 
North Ryde BC NSW 1670

Or call us on: 
Tel: (+61 2) 8875 3900


We will only use personally identifying information in the manner described in the Privacy Policy in effect when the information was collected from you. However, we reserve the right to change the terms of this Privacy Policy at any time by posting revisions to the Site.

Last update: March 2016